Frequently Asked Questions

Everything you need to know
before booking with Transfer With Smile

Explore iconic landmarks, scenic drives, coastal routes and historic sites.

Transparent
Pricing

Flight
Monitoring

Professional
Drivers

24/7

24/7
Support

Airport waiting time
60 minutes included

Hotel & Home waiting time
10 minutes included

Transparent
Pricing

Flight
Monitoring

Professional
Drivers

24/7

24/7
Support

Airport waiting time
60 minutes included

Hotel & Home waiting time
10 minutes included

Our Services

Airport
Transfers

Reliable airport pickups & drop-offs across Ireland

Day
Tours

Private tours to Ireland's most memorable destinations

Corporate
Travel

Professional transport for executives, teams & events

Golf
Transfers

Spacious transport for golfers, luggage and equipment

Cruise
Transfers

Comfortable connections between ports, hotels & airports

Group
Transfers

Coordinated travel for groups of up to 24 passengers

Wedding
Transport

Reliable transport for couples, families & guests

Custom &
Multi-Stop Transfers

Flexible journeys designed around your itinerary

Frequently Asked Questions

  • Booking

Use our online booking form to enter your pickup location, destination, date, time, passenger numbers and luggage. Review your journey details and price before completing your booking.

Yes, subject to availability. Airport transfers booked at least 2 hours before pickup can normally proceed through the standard booking process. For shorter-notice journeys, please contact us so we can confirm availability.

Yes. You can book well in advance, and early booking is recommended for airport transfers, longer journeys, group travel and busy periods.

Yes, subject to availability. Please contact us as soon as possible with your booking reference and requested new pickup time. For airport arrivals, we also monitor your flight and adjust the pickup timing where appropriate.

Yes, subject to vehicle availability. Please tell us as early as possible because additional passengers or luggage may require another vehicle. General transfers can accommodate 1–24 passengers across multiple vehicles: 1–8 = 1 van, 9–16 = 2 vans, 17–24 = 3 vans.

Yes. Multiple pickup or drop-off points can normally be arranged. Enter your main journey details and provide the additional stops, or contact us for assistance.

Yes, subject to availability and the notice required for your journey. For very short-notice bookings, please contact us directly.

  • Airport Transfers

Yes. We monitor your flight and adjust your airport pickup timing where appropriate if your flight arrives earlier or later than scheduled.

Your booking confirmation will include your meeting-point instructions. At Dublin Airport, please follow the confirmed Terminal 1, Terminal 2 or Zone 18 instructions provided for your booking.

Airport pickups include 60 minutes of waiting time. Hotel & Home pickups include 10 minutes of waiting time.

For applicable Meet & Greet airport pickups, your driver can meet you with a name board or other agreed identification. Please follow the instructions in your booking confirmation.

Your booking confirmation will provide your pickup and meeting details. At the airport, go to the agreed meeting point and look for your Transfer With Smile driver.

Please remain at the agreed meeting point and contact Transfer With Smile immediately using the phone or WhatsApp details provided with your booking.

We monitor flight arrivals and adjust your pickup timing where appropriate. You normally do not need to contact us for a routine flight delay, but please contact us if your flight number, airport or travel plans change.

  • Meet & Greet

For applicable Meet & Greet bookings, your driver can meet you with a name board or other agreed identification.

Follow the meeting instructions provided with your booking confirmation. Your driver will be waiting at the agreed meeting point.

Stay at the agreed meeting point and contact us immediately by phone or WhatsApp. We will help you locate your driver.

Go directly to the meeting point shown in your booking confirmation. We recommend saving or screenshotting your booking and meeting instructions before travelling.

  • Luggage

Please enter the number and approximate size of your bags when booking. Vehicle allocation depends on both the number of passengers and the amount of luggage.

Please contact us before travelling. Extra or oversized luggage may require additional space or another vehicle.

Yes, subject to available luggage space. Please include your golf bags when booking so we can allocate the appropriate vehicle.

Bicycles may be accepted by prior arrangement. Please contact us with the number and type of bicycles before booking so we can confirm suitable transport.

Ski equipment may be accepted subject to vehicle space and prior arrangement. Please provide the equipment details before your journey.

Please contact us before booking and tell us whether the wheelchair is foldable and what assistance is required. We will confirm whether a suitable vehicle arrangement is available.

  • Payments

Yes. Secure online payment is available through the booking process.

If you would like to pay cash, please contact us before booking. Cash payment should only be considered confirmed when it has been agreed with Transfer With Smile in advance.

Any deposit or payment requirement will be clearly shown during booking or confirmed directly with you before your reservation is completed.

Yes. Booking/payment confirmation is provided for completed bookings. If you require a business invoice, please contact us with your booking and billing details.

Yes. We welcome enquiries from businesses requiring regular airport transfers, executive travel, conference and event transport or group transfers. Contact us to discuss your requirements and account arrangements.

  • Tours

Yes. Private Day Tours can be tailored around your preferred destinations, pickup location and available time, subject to route feasibility and availability.

Day Tours can accommodate 1–21 passengers across multiple vehicles: 1–7 = 1 van, 8–14 = 2 vans, 15–21 = 3 vans.

Yes, where practical within the booked itinerary and available time. Please request additional stops in advance whenever possible.

Usually yes, subject to driver availability, timing and any applicable additional charge. Please ask as early as possible.

Yes, depending on the pickup location and requested itinerary. Contact us with your starting point and tour requirements.

Yes. A tour can normally finish at a different location from where it started, subject to the itinerary, journey time and agreed booking arrangements.

Attraction admission is not automatically included unless specifically stated in your tour or booking confirmation. Please check your individual tour details.

Stop times depend on the attraction, itinerary and total tour duration. Your planned timings can be agreed when arranging your tour.

  • Cancelation

Yes. Please contact us as soon as possible if you need to cancel. Any refund or cancellation charge will depend on the cancellation terms applicable to your booking.

If your flight is cancelled, contact us as soon as possible with your booking reference and updated travel information. We will advise you about rescheduling or cancellation options under the applicable booking terms.

Contact Transfer With Smile using the contact details in your booking confirmation and provide your booking reference.

  • General

Transfer With Smile provides private transfers and tours across Ireland, including airport transfers, intercity journeys, Day Tours, corporate travel and group transfers.

Yes. You can book One Way or Return transfers. Hourly bookings are also supported where applicable.

Yes, subject to availability. Contact us as soon as possible if you need to change your pickup time, location, passenger numbers, luggage, flight details or other journey information.

Luggage capacity depends on the number of passengers and the size and quantity of bags. Please enter your luggage accurately when booking so we can allocate suitable vehicle capacity.

Yes, for applicable airport transfers. Your booking confirmation will provide the relevant meeting-point and pickup instructions.

Transfers can be arranged at any time of day, subject to advance booking and driver availability. Contact details for assistance will be provided with your booking.